Kargo politikası
Shipping & Delivery Policy
Last updated: 11 October 2026
HanimişPati is operated by BEGOSA LTD, a private limited company registered in England and Wales, United Kingdom. Company number: 15178333.
Registered office: 4 Raven Road, Unit 1c3-1250, London, England, E18 1HB, United Kingdom.
Website: hanimispati.com.tr
Customer support: aguauhaualab@gmail.com
Telephone: +90 545 776 44 08
Trading and returns address in Türkiye: 30 Ağustos Zafer Mahallesi, 62. Sokak, Kayıoba Konakları-3, Bursa 16280, Türkiye.
Delivery area
We currently deliver only to addresses in Türkiye. Our UK registered office does not mean that we offer UK delivery.
Processing and delivery times
Orders are normally dispatched within 1–3 business days. Delivery normally takes a further 1–3 business days after dispatch. The estimated total time is therefore 2–6 business days. Business days exclude weekends and public holidays. These are estimates; carrier delays or exceptional circumstances may affect delivery. If we become aware of a material delay, we will contact you. Your statutory rights concerning delivery and cancellation remain unaffected.
Shipping charges
- Standard shipping: TRY 99 for orders below TRY 2,499.
- Free standard shipping for orders of TRY 2,499 or more.
The applicable charge is displayed before you complete your order. Any discount that reduces the qualifying order value may affect free-shipping eligibility.
Address and contact information
Please provide your full name, neighbourhood, street, building/door and apartment number, district, province, postcode and telephone number. Contact us promptly if you notice an error. We will help where possible before dispatch. Your rights are not reduced by this request.
Payment and cash on delivery
The payment methods available for your order are shown at checkout. These can include online card payment, cash on delivery and card on delivery. If you choose cash or card on delivery, we may call you from +90 545 776 44 08 to confirm the order. Card-on-delivery availability is subject to the delivery service offered for the order.
Tracking, delays and damaged deliveries
When tracking information is available, it will be provided through the order notification or tracking service. Contact us if your delivery is late, missing, damaged or incorrect. We remain responsible for the goods until they are delivered to you or a person you designate, subject to applicable law. A carrier claim or lack of an unpacking video does not remove your statutory rights.
Returns
Returns and statutory withdrawal rights are explained in our Return & Refund Policy. Our returns address is in Bursa, Türkiye, as shown above. Please contact us for carrier and routing instructions before sending a parcel. Do not send returns to the London registered office.