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Return & Refund Policy

Last updated: 11 October 2026

HanimişPati is operated by BEGOSA LTD, a private limited company registered in England and Wales, United Kingdom. Company number: 15178333.

Registered office: 4 Raven Road, Unit 1c3-1250, London, England, E18 1HB, United Kingdom.

Website: hanimispati.com.tr
Customer support: aguauhaualab@gmail.com
Telephone: +90 545 776 44 08

Trading and returns address in Türkiye: 30 Ağustos Zafer Mahallesi, 62. Sokak, Kayıoba Konakları-3, Bursa 16280, Türkiye.

14-day statutory right of withdrawal

Consumers purchasing at a distance in Türkiye may withdraw from an eligible purchase without giving a reason or paying a penalty within 14 calendar days of receiving the goods. You may also notify us of withdrawal before delivery. This policy does not reduce any mandatory consumer rights.

How to notify us and return goods

Send a clear withdrawal statement to aguauhaualab@gmail.com, or another legally valid written or durable-medium notice to our contact address. Include your name, the goods concerned and the order number or purchase details if available. You do not need to use a particular form or obtain our approval to exercise a valid withdrawal right.

After notifying us, send the goods back within 14 calendar days, subject to applicable law. Our returns address is: 30 Ağustos Zafer Mahallesi, 62. Sokak, Kayıoba Konakları-3, Bursa 16280, Türkiye. Contact us for carrier and routing instructions. Please package goods securely and retain proof of dispatch. Please do not send returns to our London registered office.

Return shipping costs

Statutory withdrawal return costs are handled in accordance with applicable Turkish consumer law. We do not charge you return shipping where you use the carrier designated for the statutory return, or where no return carrier was specified in the required pre-contract information. If the designated carrier does not serve your location, we will arrange collection without an additional charge where required by law. Contact us for the applicable return arrangements.

For any voluntary return agreed outside statutory rights, any customer-paid shipping must be explained and agreed before you send the parcel. Choosing an alternative carrier may affect reimbursement of that carrier's charges only to the extent permitted by law. We bear the necessary return costs for defective, damaged or incorrectly supplied goods where required by law.

Condition and exceptions

You may inspect goods as permitted by law. Please return any included accessories and, where reasonably possible, the original packaging. Missing packaging or reasonable inspection alone does not automatically remove your statutory rights. Any lawful adjustment for diminished value will be assessed under applicable law.

Statutory exceptions may apply to genuinely personalised goods or to goods unsuitable for return for health or hygiene reasons when their protective seal has been opened, but only where the legal conditions for that exception are met and the relevant information has been provided. Pet products are not automatically excluded from returns. Exceptions do not remove rights relating to faulty or misdescribed goods.

Refunds

For a valid statutory withdrawal, we refund the amounts required by law, including the applicable original delivery charge, within the legally required 14-day period. For a return through the designated carrier, the period starts when you hand the goods to that carrier; if you use another carrier, it starts when the returned goods reach us. For withdrawal before delivery, it starts when your withdrawal notice reaches us, subject to applicable law.

Refunds are made using the original payment method, without a refund fee and in a single payment, where applicable. For a cash-on-delivery purchase, we will agree a suitable lawful refund method with you. Bank or payment-provider processing time may affect when the funds appear in your account.

Faulty, damaged or incorrect items

Contact us with your order details and a description of the problem. Photos can help us investigate but do not replace or restrict your legal rights. Statutory remedies, including repair, replacement, price reduction or refund where applicable, are preserved. These rights are not limited to the 14-day withdrawal period.

Order cancellation and complaints

Contact us promptly if you wish to cancel before dispatch. If the order has already been dispatched, applicable withdrawal and return rights still apply. If we cannot resolve a consumer dispute, you retain access to the competent Turkish Consumer Arbitration Committees and consumer courts under the applicable rules and thresholds.